Join Our Team
At No.1, our aim has been to create a home from home experience for both the business & the leisure traveller. Having travelled the world for many years, we aim to create a hotel with soul, real people to look after you & proper food, all housed in a glorious Georgian townhouse.
We are always looking for fascinating people to become part of our small dynamic team with experience in proper hospitality. People with magnetic personalities who love & are very passionate about customer service and just making people feel better. If your think you have what it takes please send us an up to date copy of your CV and contact details below.
Front Desk Executive/ Senior Receptionist
We here at No.1 Pery Square Hotel & Spa are recruiting a Front Desk Executive/ Senior Receptionist. If you are a dedicated,Highly motivated and looking for a new challenge in which to develop your career & skill within a Boutique Hotel setting, and love what you do then we have the career opportunity for you. We are looking for a genuinely caring person, eager to provide excellent customer satisfaction, excellent presentation and communication skills (written and oral), attention to detail and flexibility to work in accordance with the business needs.
The ideal candidate will have at least +2 years’ experience in a similar boutique style Hotel
Main Tasks and Responsibilities
Excellent personal presentation, phone manner and customer service skills required
Ability to maintain and manage consistently high standards of service and manage all operations within the front office department
Be responsible for upselling at front desk & allocations of rooms
Excellent communication skills both verbal and written are essential
To build a good rapport with all guests and resolve any complaints/issues effectively and in a courteous manner to maintain a high quality customer service
Be empowered to solve issues as they arise and anticipate guest needs
Experience with Hotsoft V8 is desirable and a distinct advantage but not essential as full training will be provided
To undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience
Handling check-ins or check-out’s.
To be responsible for accurate and efficient accounts and guest billing processes
Processing payments of all online bookings, no shows and cancellations
Adhere to all GDPR policies
Keeping the front office and the reception area clean and tidy at all times
Other duties as required
Minimum of +2years experience in a similar role within a similar 20 bedroom Boutique Hotel
Strong attention to detail, ability to multi task
Excellent communication, organisational and IT Skills
Strong Management and Interpersonal Skills
Calm, efficient and organised
Excellent written and spoken English